AI customer support that never sleeps
Automate customer conversations, respond instantly, and reduce your team's workload. One AI assistant working across your website and WhatsApp.
Why customer support breaks down
Growing businesses hit the same wall and Bloomwire's AI-powered live chat is built to fix it.
Without the right tools
With Unecast Flow (AI-powered live chat)
One inbox, every channel with
AI doing the heavy lifting
WhatsApp and your website live chat widget flow into a single AI-classified workspace, so your team responds faster and your AI agent can handle the rest.
Unified Omnichannel Inbox
Every conversation from WhatsApp or your website widget lands in one AI-classified Kanban board, so agents pick up the right conversation instantly.
- Automatic classification into Inquiry, Sales, Support & Complaint
- Kanban-style board built for fast agent pickup
- Role-based CRM access - Sales, Support and Complaint teams see only what's theirs
AI Autonomous Agent
Let AI act as a full-time agent replying instantly, classifying automatically, and logging every conversation for your team to review.
- Instant AI-generated replies across WhatsApp & website, 24/7
- Auto-classified and logged to the Kanban for human oversight
- Scales sales & support coverage without adding headcount
How AI-powered live chat works
A simple workflow that combines automation and human support seamlessly.
Customer sends a message
A customer reaches out through live chat on your website, app, or WhatsApp.
AI responds or assists
AI provides instant replies or suggests responses to your agents in real time.
Agent takes over if needed
Complex queries are handled by your team with full context and conversation history.
What you can do with AI live chat
From support to sales — automate conversations and deliver better customer experiences.
Customer support
Resolve customer queries instantly and reduce response times.
Lead generation
Capture and qualify leads in real time.
Order updates
Automate order tracking and delivery updates.
Appointment booking
Handle bookings without manual coordination.
Sales assistance
Guide customers and increase conversions.
After-sales support
Manage follow-ups, feedback, and customer issues.
Deliver better support with less effort
Real impact on your business
AI-powered live chat helps your team handle more conversations, respond faster, and deliver better customer experiences — without scaling your team.
Frequently asked questions
What is AI live chat?
AI live chat combines real-time messaging with AI to automatically classify, respond to, and route customer conversations across WhatsApp and your website into one unified inbox.
Can AI replace human support agents?
It can work either way. As an assisted mode, AI handles repetitive queries and suggests responses while agents manage complex conversations. As an autonomous agent, AI replies on its own around the clock, with every conversation still logged for your team to review - so you choose how much you want AI to own.
How does the AI classify and organize conversations?
Every incoming message from WhatsApp or your website widget is automatically classified as an Inquiry, Sales, Support, or Complaint and placed on a Kanban board, so agents can instantly see what needs attention and pick it up.
Can different teams access only their relevant conversations?
Yes. Role-based access means your Sales team sees Sales conversations, Support sees Support and Complaints, and so on - each team works within its own CRM view without clutter from other departments.
Is AI live chat suitable for small businesses?
Yes. AI live chat lets small teams handle large volumes of conversations efficiently, without needing to hire additional agents.
How does AI improve response time?
AI replies instantly and suggests responses to agents in real time, cutting customer wait times significantly compared to manual-only support.
Can I integrate this with WhatsApp or my website?
Yes. AI live chat works across WhatsApp Business API and your website live chat widget, giving you one AI assistant and one inbox across every channel.
Start delivering faster support today
Automate conversations, assist your team, and never miss a customer again on your website or WhatsApp.