Your data, protected responsibly
Bloomwire is committed to protecting customer, business, and communication data through secure infrastructure, responsible processing practices, and transparent privacy standards across our platform and services.
Introduction
Bloomwire values the privacy and security of customer, business, and communication data. This privacy policy explains how we collect, use, process, store, and protect information across our services, platforms, APIs, and websites.
By using Bloomwire services, you acknowledge and agree to the practices outlined in this privacy policy.
Information we collect
Depending on the services utilised, Bloomwire may collect information including:
- Business and account information
- Names, phone numbers, and contact details
- Messaging and communication metadata
- Billing and payment information
- Browser, device, and technical analytics data
- Support and customer service interactions
How we use information
Bloomwire uses collected information to operate, maintain, improve, and secure platform services.
Messaging and communication data
Bloomwire provides communication infrastructure including SMS messaging, WhatsApp Business APIs, automation systems, and customer engagement tools.
Messaging data may pass through telecom operators, Meta platforms, cloud providers, or other third-party delivery infrastructure necessary for message routing and delivery.
Data sharing and third parties
Bloomwire may share information with trusted third-party providers required for platform operations, including:
- Cloud infrastructure providers
- Payment processors
- Telecom operators
- Meta and WhatsApp Business services
- Security and monitoring providers
We do not sell customer or business data to third parties.
Data retention
Bloomwire retains data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, maintain security, and enforce platform agreements.
Retention periods may vary depending on service type, regulatory requirements, and operational needs.
Security measures
Bloomwire implements administrative, technical, and operational safeguards designed to protect systems, infrastructure, and customer data.
Cookies and tracking
Bloomwire websites and platforms may use cookies, analytics tools, and similar technologies to improve functionality, user experience, performance monitoring, and website analytics.
Users may manage browser cookie preferences through their browser settings.
User rights
Depending on applicable laws and regulations, users may have rights related to their personal data, including:
- Request access to stored data
- Request corrections or updates
- Request deletion of certain information
- Withdraw consent where applicable
- Opt out of certain communications
Policy updates
Bloomwire may revise this privacy policy periodically to reflect platform updates, operational changes, legal requirements, or security improvements.
Updated versions will be published on this page together with the revised effective date.
Contact information
For privacy-related questions, data protection inquiries, or requests regarding this privacy policy, please contact Bloomwire.
Questions about your privacy?
If you have questions regarding data handling, privacy practices, platform security, or personal information requests, the Bloomwire team is here to help.