WhatsApp, SMS, AI agents and voice for your business, on one platform
Reply to customers faster, automate routine questions and stop juggling communication providers. Bloomwire connects your channels to your team and systems, and builds the software around them, with a local team in Sri Lanka.
Find the right solution for your business
WhatsApp Business API
Run sales and support on one verified WhatsApp number, with a shared inbox for your whole team.
- Order, booking and delivery updates
- Shared inbox for sales and support
- Chatbots and AI agents for 24/7 replies
SMS Gateway and OTP
Send OTPs, alerts and campaigns under your brand name, from LKR 0.50 per SMS including taxes.
- Branded sender IDs
- OTP and transactional alerts
- Bulk campaigns with scheduling
AI Studio
Let AI agents answer routine questions and qualify leads, and hand over to a person when it matters.
- Agents trained on your own content
- Works across WhatsApp, web chat and voice
- Human handover with full context
Cloud Call Center
Replace your hardware PBX: agents take and make calls from a browser, with routing and recordings built in.
- Inbound routing, IVR and queues
- Call recording and live monitoring
- Agent and queue performance reports
Navicat licensing
Buy, renew and upgrade genuine Navicat licences through the official Navicat distributor for Sri Lanka.
- Licences for individuals, teams and organisations
- Help choosing the right edition
- Local support in your time zone
Software and integration
Custom software, websites and integrations that connect messaging and AI to the systems you already use.
- Web and cloud applications
- APIs and system integrations
- Ongoing maintenance and support
From one shared phone to a WhatsApp team inbox
A Sri Lankan furniture retailer moved to a shared, multi-user inbox on the official WhatsApp Business API, kept the WhatsApp Business App its staff already knew, and had its daily messaging limit raised from 250 to 10,000 conversations.
“Bloomwire transformed the way we communicate with customers on WhatsApp.”
Local expertise.
Global capability.
We work with leading technology partners and telecom operators to deliver enterprise-grade communication solutions with local support and global standards.
- Reliable infrastructureRedundant, monitored and built for 99.9% reliability
- Expert local supportA Sri Lankan team that understands your business
- Trusted partnershipsMeta, Route Mobile, ValueFirst, Hutch and Navicat
Connect WhatsApp, SMS and AI agents to your own systems
Send and receive WhatsApp messages, manage contacts and webhooks, send SMS over REST or SMPP, and run your AI agents from any system.
- WhatsApp templates, replies and delivery status
- SMS over REST or SMPP with delivery reports
- AI agent run endpoints with scoped keys
- WooCommerce, Shopify, WordPress and WHMCS
Built for the way Sri Lankan businesses work
A Sri Lankan team, building since 2019
Bloomwire (Private) Ltd started in 2019 to fix a simple problem: business communication was split across too many providers. We brought SMS, WhatsApp and cloud voice into one system — then built AI that works alongside people.
Rumal GanegodaPresident
Bob ChoudhurySVP, Product & Operations
Harsha BandaraSVP, AI & Engineering
Frequently asked questions
Quick answers about Bloomwire and our customer communication products.
What does Bloomwire do?
Bloomwire (Private) Ltd is a Sri Lankan business communication technology company founded in 2019. We help businesses send, receive and automate customer conversations with four products — WhatsApp Business API, Cloud Call Center, AI Studio (an agentic AI platform) and an SMS Gateway — all supported by a local team.
How can my business get the WhatsApp Business API in Sri Lanka?
Bloomwire provides access to the official WhatsApp Business API through Meta partnerships. Our team handles business verification, number setup, message templates and onboarding, so you can send notifications and chat with customers from a shared team inbox.
Can I send bulk SMS with my company name as the sender ID?
Yes. Bloomwire’s SMS Gateway supports branded sender IDs, one-time passwords (OTPs), transactional alerts and scheduled bulk campaigns, with direct operator connectivity across Sri Lanka. You can send through our web portal or API.
Which industries does Bloomwire work with?
We work with retail and e-commerce, hospitality and travel, healthcare, education, manufacturing and FMCG, and financial services businesses. Our clients include Hutch Enterprise, Loan Plus, Halpé Tea, 98 Acres and HuMed.
Where is Bloomwire located and how can I contact you?
Bloomwire is based in Pannipitiya, Sri Lanka. Call +94 77 600 3273 or email [email protected], Monday to Friday, 9 AM to 6 PM.
See it working on your own use case.
Book a short walkthrough with our team, or tell us your volumes and we will send a quotation.