Cloud Call Centre Platform

Answer every call.
Run it all from one place.

Replace your hardware PBX and scattered tools with a single cloud workspace. Handle voice calls, WhatsApp, SMS, and web chat - from one unified platform built for Sri Lankan businesses.

Talk to our team See how it works

Cloud telephonyNo hardware required

Unified inboxCalls, WhatsApp, SMS, chat

Smart routingIVR, queues, auto-assign

Call Center Solution

Live

BloomwireIncoming call from Kamal Perera routed to Priya (Support). Answered in 4s ✓

CustomerThanks! Can you also send the invoice over WhatsApp?

99.9%Platform uptime

48Active calls today

Trusted by businesses across Sri Lanka

Powering customer conversations at scale

From inbound support to outbound sales - businesses across Sri Lanka rely on Bloomwire's Call Center Solution to handle every customer interaction from one unified platform.

100+

Businesses onboarded

99.9%

Platform reliability

4-in-1

Channels unified

48 hrs

Average go-live time

Serving multiple industries

Retail & e-commerce

Banking & finance

Healthcare

BPO & contact centres

Logistics

Education

Cloud-based · No hardware

Secure & scalable infrastructure

Local support team

Fast onboarding process

Platform features

Everything you need to run a modern call centre

Not just a phone system - a complete platform to manage calls, automate workflows, and handle every customer channel from one place.

Cloud voice calling

Make and receive calls over the cloud - no PBX hardware, no desk phones. Agents log in from any device and start handling calls immediately.

Unified agent inbox

Calls, WhatsApp, SMS, and web chat all land in one shared workspace. Every agent sees the full customer history across every channel in one view.

IVR & smart call routing

Design call flows with IVR menus. Route incoming calls by department, agent availability, or skill - automatically reducing wait times and misroutes.

AI chatbot & automation

Handle FAQs, appointment requests, and routine queries automatically. The AI chatbot runs 24/7 and hands off to a live agent whenever needed.

Call recording & logs

Every call is recorded and stored alongside the customer's full conversation thread. Use recordings for quality assurance, training, and compliance.

Analytics & reporting

Track call volumes, agent performance, response times, and channel activity across a unified dashboard - updated in real time.

Use cases

Powerful use cases for every business

From inbound support to outbound campaigns - use Bloomwire's Call Center Solution to handle every customer interaction, on every channel, from one place.

Inbound customer support

Handle incoming calls, WhatsApp messages, and web chat from one shared queue. Smart routing sends each interaction to the right agent instantly.

Example Product enquiries, complaint resolution, returns & after-sales support

Outbound sales & follow-ups

Call leads directly from the platform and follow up over WhatsApp or SMS - all tracked in one place with no missed conversations or lost leads.

Example Lead qualification, appointment setting, renewal follow-ups, upsell campaigns

Alerts & notifications

Trigger automated WhatsApp or SMS alerts for order updates, appointment reminders, and payment confirmations - reducing inbound call volume significantly.

Example Order status, appointment reminders, OTPs, payment confirmations

Automation & chatbots

Let AI handle repetitive queries around the clock. The chatbot qualifies, responds, and escalates - so your agents focus only on conversations that need a human.

Example FAQs, booking flows, order tracking, lead qualification

Remote & distributed teams

Agents work from anywhere - office, home, or branch - all on the same system. No VPNs, no hardware, no IT headaches. Just a login and a headset.

Example Remote agents, branch support teams, multi-location operations

Customer engagement

Build long-term relationships with personalised, timely interactions across every channel - turning one-time buyers into loyal customers.

Example Feedback collection, re-engagement campaigns, loyalty updates, surveys

How it works

Get started in five simple steps

We handle the entire Call Center Solution setup - from cloud telephony provisioning to going live - while you focus on your customers.

You do this

Connect your business

Share your business details and current communication setup with us. We assess your needs and design the right call flow, routing rules, and channel mix for your team.

We handle this

Cloud telephony provisioning

We activate your cloud telephony layer. No site visits, no hardware installation - your voice infrastructure is set up and tested entirely remotely.

You do this

Number verification

Verify your business phone number to activate calling capabilities on your chosen number. In most cases your existing number can be migrated directly.

We handle this

Platform setup

We configure your IVR flows, call routing rules, shared inbox, WhatsApp Business API, SMS channel, and agent access - ready for your team to use from day one.

You're live

Start handling every channel

Go live and start taking calls, messages, and chats from one unified platform. Your customers reach you however they prefer - you handle it all in one place.

FAQ

Frequently asked questions

Everything you need to know about Bloomwire's Call Center Solution - setup, features, calling, channels, and getting your team live.

No. Bloomwire's Call Center Solution is fully cloud-based. Your agents only need a computer or smartphone and a headset. No PBX boxes, desk phones, or on-premise servers required.

In most cases, yes. Your existing number can be migrated to the cloud telephony layer during setup. Our team will advise you on the process based on your current provider.

Yes. Because everything runs in the cloud, agents can handle calls, WhatsApp messages, and SMS from any location with an internet connection. No VPN or special networking required.

WhatsApp Business API is one channel. The Call Center Solution adds cloud voice calling with IVR and call routing, and brings it together with WhatsApp, SMS, and web chat in one unified agent workspace - the full stack, not just one channel.

Calls can be queued, routed to another available agent, or handled by an IVR flow. Missed calls are logged with the customer's details so agents can follow up. No lead or query is ever lost.

Yes. Calls are recorded and stored against the customer's conversation history in the platform. Recordings can be used for quality assurance, compliance, and agent training.

Yes. The shared inbox gives every agent visibility into the full customer conversation history across all channels - so any agent can pick up where another left off without asking the customer to repeat themselves.

Most businesses are live within 48 hours. Complex IVR configurations or large team setups may take slightly longer - our team will give you a clear timeline during the onboarding call.

Didn't find your answer?

Talk to our Sri Lanka-based team - we'll walk you through everything.

Talk to our team

Ready to get started?

Launch your call centre in 48 hours.

Our Sri Lanka-based team will handle everything - cloud telephony setup, channel configuration, and onboarding and have you live within 48 hours.

Talk to our team Book a demo

Go live in 48 hours

No hardware required

Full setup handled for you